Our Privacy Statement
At Psychology Oxford, we are dedicated to protecting your personal information.
This page provides further information regarding the data we collect, how we use it, and what you can do if you wish to request a copy of your personal information, make a complaint, or delete your personal information.
Psychology Oxford is fully compliant with the current General Data Protection Regulation (GDPR) guidelines, and we are registered with the Information Commissioners Office (ICO).
We are required by recent GDPR legislation to treat your personal information fairly, and to provide you with enough information to allow you to understand how we use your data, and what you can do to request it.
How we obtain personal data
Personal data is provided to us in a number of ways, including:
- Any information you provide through the 'Contact us' form on our website
- Any information you provide via email
- Any information discussed face-to-face, in session, via Skype, or over the phone.
- Any information provided to us by a referrer (if applicable)
- Any information provided to us by a child's school (only after you or your child provides consent)
What personal information do we collect?
This may vary from case to case, but generally, we may collect the following:
- You full name (and, if relevant, that of your child)
- Your email address, and postal address (if necessary - for example, if we are mailing assessment or end of treatment reports to you)
- Your date of birth (or that of your child)
- The name of your child's school and teacher/s (only if we have your consent to contact them, and it is part of the therapy work)
- Information about your healthcare insurance (so we can arrange payment)
We will never pass this information to anyone else unless we ask your permission first.
What do we do with your personal information?
We only use your personal information to try and provide you with the best possible care. We use your personal information as part of the therapy records we keep. These may either be written notes, or held electronically.
We may also sometimes use your personal information to contact you regarding feedback about the service you received. This information may be used internally, to help us improve the quality of the services we provide.
We may also request that we anonymise your feedback and use it as a 'testimonial', which would feature on our website. We would only ever do this with your permission, and you can always change your mind later, and request that we remove any feedback you provide from our website.
We will never sell or lease your personal information to any 'third parties' (such as other companies, or marketing agencies). We may share your personal information with your GP (or your child's GP), or other medical or social care professionals. We would always request your permission to do this first. The only scenario in which we would share this information without your consent is if we are required to by law.
How do we store your personal information?
The personal information we hold digitally is password-protected on secure servers. Your written information, when not in a therapy session, will be locked in a secure location.
We usually keep personal information for 3 years. This is in case we need to use it again in the future, for example, if you wish to return for additional therapy. If you would not like us to keep your personal information for this long, you can request that we delete it sooner.
You can request access to your personal information
You have the right to request a copy of your personal information. We have the right to charge a small fee for providing this (purely to cover the costs).
We want to make sure that your personal information is accurate and up to date. You may request that we update your personal information, or change any inaccuracies.
You can request that we delete your personal information
You always have the right to request that we delete your information. This is called the 'right to be forgotten'. You can contact us directly at any time to request this.
Any more questions?
Do you have any further questions about how we collect and use your information?
If so, send an email to:
We will always be happy to discuss your questions in more detail.
Please note, this privacy notice was last updated on 23rd July 2018.
